How it works

We will refund you the cost of the data for any gone-away mail item or hard bounced email. Plus we'll top it up with an additional 5p-10p per email record and 50p per postal record to cover the cost of the send.

What you need to do

Not much. All we ask is you mail or email the list within 30 days of purchasing (15 days for emails), and return the gone-aways or hard bounces to us no more than 60 days after that (7 days for emails). Then just sit back.


POSTAL DATA

  • No quibble ā€“ if the Royal Mail can't deliver it, we'll refund it.
  • Extra 50p per item to cover postage costs.
  • Guarantee applies to both business and consumer lists.

EMAIL DATA

  • No quibble ā€“ if it's a hard bounce, we'll refund it.
  • Extra 5p-10p per item to cover broadcast costs.
  • Guarantee applies to both business and consumer lists.